KyroLabs Guarantee

At KyroLabs, we stand behind the quality and effectiveness of our wellness and relief products. To ensure you can purchase with confidence, we offer a 30-day money-back guarantee subject to the terms and conditions set forth below.

 

1. OFFICIAL COMMUNICATION CHANNELS

1.1 Authorized Contact Information
 All official KyroLabs communications, customer support inquiries, and refund requests must be directed to and will originate from our authorized email address: mail@kyrolabs.co

1.2 Communication Exclusivity
 KyroLabs conducts all official business correspondence exclusively through mail@kyrolabs.co.

Any communications claiming to represent KyroLabs from alternative email addresses, domains, or contact methods are unauthorized and should be disregarded.

1.3 Customer Verification
 For your protection, please verify that all KyroLabs correspondence originates from mail@kyrolabs.co before responding or providing any personal information.

 

2. SATISFACTION GUARANTEE TERMS

2.1 Eligibility Period
 If you use any KyroLabs product consistently for thirty (30) consecutive days and do not experience the intended relief as described, you may request a full refund of your purchase price.

2.2 Product Retention
 Upon approval of your refund request, you may retain the product at no additional cost.

2.3 Multi-Product Order Limitation
 Where an order contains multiple KyroLabs products, this guarantee applies to one (1) product only per order. You may designate which product the guarantee shall apply to. All other products within the same order are excluded from refund eligibility under this policy.

 

3. COVERED CONDITIONS

3.1 Manufacturing Defects
 Products exhibiting manufacturing or mechanical defects must be reported to mail@kyrolabs.co within fourteen (14) days of first use. Reports submitted beyond this timeframe are not eligible for consideration.

3.2 Damage During Transit
 Damage occurring during shipment must be reported to mail@kyrolabs.co within forty-eight (48) hours of confirmed delivery. Claims reported after this period will not be honored.

3.3 Product Performance Issues
 If a product fails to function as described in our product specifications, KyroLabs may, at its discretion, provide troubleshooting assistance, product evaluation, replacement, or refund as deemed appropriate.

 

4. CUSTOMER RESPONSIBILITY EXCLUSIONS

4.1 Non-Refundable Circumstances
 Refunds shall not be issued for issues arising from customer responsibility, including but not limited to:

  • Improper use or failure to adhere to provided instructions

  • Accidental damage, negligence, or unauthorized modifications

  • Normal wear and tear from regular use

  • Comparative ordering practices (placing simultaneous orders with multiple sellers)

4.2 Multi-Vendor Orders
 Where a customer places concurrent orders with KyroLabs and other sellers, variations in shipping speed, delivery timing, or arrival schedules do not constitute grounds for refund, dispute, or chargeback, provided KyroLabs ships within its stated processing and delivery timeframes.

 

5. DELIVERY-RELATED POLICIES

5.1 Stolen or Missing Packages
 We understand that package theft can be a frustrating and unfortunate experience beyond your control. While KyroLabs makes every effort to ensure safe delivery of your order, we cannot be held liable for packages confirmed as delivered by the shipping carrier.

All shipments include tracking and proof of delivery. Once a package is marked as delivered to the address provided at checkout, responsibility transfers to the customer. Claims of theft, loss, or non-receipt following confirmed delivery are not eligible for refund or replacement under this policy.

We encourage all customers to:

  • Provide accurate delivery information at checkout

  • Choose a secure delivery location

  • Consider requiring a signature upon delivery when available

  • Monitor tracking information closely

  • Report any delivery concerns to mail@kyrolabs.co within forty-eight (48) hours of the confirmed delivery time

5.2 Refused or Rejected Shipments
 Orders that are refused, rejected, or intentionally not accepted at the time of delivery are ineligible for refund. Refused packages may be subject to loss or delay during the return process. If a refused shipment does not return to our facility, no refund will be issued.

 

6. DISPUTE RESOLUTION

6.1 Our Commitment to You
 At KyroLabs, we value your trust and satisfaction above all else. We are committed to resolving any concerns you may have in a fair, prompt, and respectful manner. Our customer support team is here to listen, understand, and work with you to find the best possible solution.

6.2 Timely Reporting for Effective Resolution
 To ensure we can address your concerns while information is current and actionable, we ask that all issues regarding delivery, product quality, or service be reported to mail@kyrolabs.co within forty-eight (48) hours of order receipt. Early communication allows us to investigate thoroughly and respond to your needs more effectively.

6.3 Direct Communication First
 We understand that problems can arise, and we genuinely want to help resolve them. Before initiating any payment dispute, chargeback, or third-party claim, we respectfully request that you contact us directly at mail@kyrolabs.co. This gives us the opportunity to understand your situation and work toward a resolution that meets your needs. Most concerns can be addressed quickly and satisfactorily through open dialogue with our dedicated support team.

6.4 Understanding Chargebacks
 While we recognize that chargebacks are sometimes necessary, filing one without first allowing us the opportunity to assist may hinder our ability to help you and can result in:

  • Limitations on future purchase eligibility

  • Reporting to fraud prevention systems as required by payment processors

  • Additional costs that we may be obligated to recover

We sincerely want to avoid these outcomes and resolve your concerns amicably. Please reach out to us first—we are here for you.

6.5 Acknowledgment of Receipt
 If we do not hear from you within forty-eight (48) hours of delivery, we will understand this to mean that your order was received in satisfactory condition. After this period, eligibility for disputes, chargebacks, or refund claims related to that order will no longer be available under this policy.

6.6 Partnership in Resolution
By choosing KyroLabs, you are joining a community that values honest communication and mutual respect. We ask that you work with us in good faith to address any concerns before involving payment processors or other third parties. Your satisfaction matters deeply to us, and we are committed to earning your trust through responsive and compassionate customer care.

 

7. REFUND REQUEST DOCUMENTATION

7.1 Proof of Consistent Use
 To qualify for a refund, customers must provide evidence of consistent product use throughout the entire thirty (30) day period.

7.2 Required Documentation
 Customers must submit photographic or video documentation demonstrating daily product use over the 30-day period, commencing from the delivery date. Documentation must clearly display:

  • The product being actively used

  • A visible date/timestamp for verification purposes

7.3 Submission Standards
 Incomplete, unclear, or unverifiable submissions may result in denial of the refund request. KyroLabs reserves the right to request additional documentation if initial submissions are insufficient.

 

 

8. REFUND REQUEST PROCEDURE

To initiate a refund request, please contact our customer support team at mail@kyrolabs.co with all required documentation as outlined in Section 7. Our team will review your submission and respond within a reasonable timeframe.

Important: Refund requests submitted through any channel other than mail@kyrolabs.co cannot be processed and will not be considered valid submissions.

 

9. POLICY INTENT

This policy is designed to balance customer satisfaction with business sustainability. KyroLabs is committed to transparency, fairness, and your wellness journey. We appreciate your understanding of these terms, which protect both our valued customers and our ability to continue delivering quality products.

 

By completing a purchase with KyroLabs, you acknowledge that you have read, understood, and agree to be bound by the terms of this Money-Back Guarantee policy. You further acknowledge that mail@kyrolabs.co is the sole authorized communication channel for all customer support, refund requests, and official KyroLabs correspondence.