Refund policy

KYROLABS RETURNS & REFUND POLICY


Thank you for choosing KyroLabs. We value your satisfaction and want to ensure that your experience with our wellness and relief products meets your expectations. As part of our commitment to customer satisfaction, we provide you with a right of withdrawal, commonly known as a cooling-off period.

Policy Authority and Modifications
These terms constitute the complete and binding agreement between KyroLabs and our customers regarding returns and refunds. No modifications, alterations, or exceptions to this policy are valid unless expressly authorized in writing by KyroLabs management. Verbal agreements, third-party representations, or customer assumptions do not supersede these written terms.

 

RIGHT OF WITHDRAWAL - KYROLABS

You have the right to withdraw from your purchase by contacting us within 30 days from the day you receive your order. If you want to withdraw your purchase after 30 days you received your order, we cannot guarantee a 100% refund of your purchase.

How to Exercise Your Right of Withdrawal:

To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement. You can do this by:

Contact our customer service team at mail@kyrolabs.co with your order number, your intention to withdraw, and the reason why you want to withdraw. Our customer service will provide and assist you on how our terms for 30-Day Money Back Guarantee works.

 

 

RETURNS POLICY

All returns must be approved before shipping. Unauthorized returns or items sent to the wrong address cannot be processed and may result in loss of your product and ineligibility for refund.

What Qualifies for a Return

We accept returns for:

Defective Items – Manufacturing or mechanical defects must be reported within 14 days of delivery. Items reported outside this timeframe are handled under warranty, not returns.

Damaged on Arrival (DOA) – Any damage upon delivery must be reported within 48 hours of receiving the item.

Not Working as Intended – If the product does not function as described, you may request assistance or evaluation to determine eligibility for a refund or replacement.

Return Approval Process

To request a return, please follow these steps:

Contact Us: Reach out to our customer service team at mail@kyrolabs.co within 30 days from the date of purchase.

Provide Information: Please provide your order number, the item(s) you want to return, and the reason for the return.

Wait for Authorization: Wait for our customer service team to authorize the return and provide you with further instructions, including the correct return address.

Returns sent without approval will not be processed.

Condition of Returned Items

To qualify for a refund, returned items must:

  • Be complete and include all accessories, manuals, and original packaging components

  • Be returned in original packaging (box included)

  • Be in good working condition (unless defective or DOA)

Return Shipping Fees

Customers are responsible for return shipping fees unless the return is due to our error (defective item, wrong item sent, or damage during initial shipment).

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.

You may consider a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your return shipment.

 

 

INCORRECT OR INCOMPLETE ADDRESS POLICY (CUSTOMER FAULT)

It is the customer's responsibility to provide a complete and valid shipping address and receiver's name at the time of purchase. If an order is delayed, returned, or marked undeliverable due to incorrect or incomplete receiver's information and shipping information (e.g., no name, incomplete name, missing apartment number, invalid ZIP code), and the customer fails to respond to our follow-up communication within 72 hours (3 calendar days), the order will be considered unfulfillable due to customer fault.

In such cases, only a partial refund will be issued, with the following non-refundable deductions:

  • Card transaction or payment processing fees

  • Original shipping cost (standard or expedited)

  • Shipping insurance premiums (if any)

  • Restocking and handling fee (if applicable)

This policy ensures efficient inventory handling and prevents losses from unclaimed or undeliverable shipments caused by address errors on the customer's part.

 

 

STOLEN PACKAGES

We understand that package theft can be a frustrating and unfortunate experience beyond your control. Package theft is an increasingly common problem that affects both customers and businesses, and we genuinely empathize with anyone who experiences this.

However, KyroLabs is not liable for packages marked as delivered by the courier. All shipments include tracking and proof of delivery. Once a package is confirmed as delivered to the address provided at checkout, responsibility transfers to the customer. Claims of theft or loss after delivery are non-refundable and non-replaceable.

Customers are responsible for ensuring accurate delivery information and a secure delivery location.

We encourage all customers to:

  • Provide accurate delivery information at checkout

  • Choose a secure delivery location

  • Consider requiring a signature upon delivery when available

  • Monitor tracking information closely

  • Report any delivery concerns to mail@kyrolabs.co within 48 hours of the confirmed delivery time

If you suspect theft, we also recommend filing a report with your local police department and checking with neighbors or building management who may have received the package on your behalf.

 

 

REFUSED PACKAGES

Orders that are refused, rejected, or intentionally not accepted upon delivery are not eligible for refund.

Refused packages may be lost or delayed in the return process. If a refused shipment does not return to our warehouse, no refund will be issued.

If you need to cancel or modify your order after it has shipped, please contact us immediately at mail@kyrolabs.co, accept the delivery when it arrives, and follow our standard return process for proper handling.

 

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 2-5 business days.

Refund Processing Timeline:
Note: Refunds will only be processed after the returned item has been received at our designated P.O. Box.

Once we receive your returned item at our facility:

  • Allow 3-7 business days for inspection after we receive your return

  • Allow 2-3 business days for funds to appear in your account after processing

Refund Amount: Standard refunds include the product purchase price only. Original shipping and handling fees are non-refundable.

Late or Missing Refunds: If you haven't received a refund within the specified period, please first check your bank account. If the refund is not visible, contact your credit card company or bank, as processing times may vary.

 

 

EXCHANGES

If you received a defective or damaged item, we will gladly exchange it for the same item.

Exchanges are available for:

  • Defective items

  • Damaged on arrival items

  • Approved returns within 30 days

Important: Replacement items are not eligible for exchange or claim and are not eligible for renewed 30-day coverage.

Please contact our customer service team for assistance at mail@kyrolabs.co.

 

 

ORDER CANCELLATION

If you want to cancel your order out of buyer's remorse, kindly contact our customer service at mail@kyrolabs.co not exceeding 12 hours upon placing your order. Once your order is already shipped, we cannot cancel your order anymore.

 

 

SHIPPING RESPONSIBILITY FOR RETURNS

Important: Customers must contact us at mail@kyrolabs.co for the correct return address before shipping any items back to us. Sending returns to addresses found online, on packaging, or from other sources may result in lost packages and ineligibility for refund.

To return your product, you should mail your product to our warehouse address provided by our customer service team.

Customers are responsible for:

  • Return shipping fees (unless due to our error)

  • Returning complete packaging (product, accessories, manual, and box)

  • Ensuring safe delivery

  • Using a trackable shipping method

You may consider purchasing shipping insurance. We cannot guarantee that we will receive your return shipment if sent untracked.

 

DISPUTE RESOLUTION & REPORTING REQUIREMENTS

Our Commitment to You

At KyroLabs, we value your trust and satisfaction above all else. We are committed to resolving any concerns you may have in a fair, prompt, and respectful manner. Our customer support team is here to listen, understand, and work with you to find the best possible solution.

Timely Reporting for Effective Resolution

To ensure we can address your concerns while information is current and actionable, we ask that all issues regarding delivery, product quality, or service be reported to mail@kyrolabs.co within 48 hours of order receipt. Early communication allows us to investigate thoroughly and respond to your needs more effectively.

Direct Communication First

We understand that problems can arise, and we genuinely want to help resolve them. Before initiating any payment dispute, chargeback, or third-party claim, we respectfully request that you contact us directly at mail@kyrolabs.co. This gives us the opportunity to understand your situation and work toward a resolution that meets your needs. Most concerns can be addressed quickly and satisfactorily through open dialogue with our dedicated support team.

Understanding Chargebacks

While we recognize that chargebacks are sometimes necessary, filing one without first allowing us the opportunity to assist may hinder our ability to help you and can result in:

  • Limitations on future purchase eligibility

  • Reporting to fraud prevention systems as required by payment processors

  • Additional costs that we may be obligated to recover

We sincerely want to avoid these outcomes and resolve your concerns amicably. Please reach out to us first—we are here for you.

Acknowledgment of Receipt

If we do not hear from you within 48 hours of delivery, we will understand this to mean that your order was received in satisfactory condition. After this period, eligibility for disputes, chargebacks, or refund claims related to that order will no longer be available under this policy.

Partnership in Resolution

By choosing KyroLabs, you are joining a community that values honest communication and mutual respect. We ask that you work with us in good faith to address any concerns before involving payment processors or other third parties. Your satisfaction matters deeply to us, and we are committed to earning your trust through responsive and compassionate customer care.

 

KYROLABS 30-DAY MONEY-BACK GUARANTEE

At KyroLabs, we are passionate about your well-being and the effectiveness of our diverse range of wellness and relief products. We're confident that our products can significantly contribute to your health and vitality. To ensure your satisfaction, we offer a 30-day money-back guarantee.

Terms of our 30-Day Money Back Guarantee: If you use any KyroLabs product for 30 consecutive days and don't experience the desired relief, we will promptly issue you a 100% refund on your purchase. No hassle involved – you get to keep the product!

Full Guarantee Terms: For complete details on eligibility, documentation requirements, covered conditions, and the refund process, please refer to our separate KyroLabs 30-Day Money-Back Guarantee Policy document at: https://www.kyrolabs.co/pages/kyrolabs-guarantee

 

POLICY INTENT

This policy is designed to balance customer satisfaction with business sustainability. KyroLabs is committed to transparency, fairness, and your wellness journey. We appreciate your understanding of these terms, which protect both our valued customers and our ability to continue delivering quality products.

By completing a purchase with KyroLabs, you acknowledge that you have read, understood, and agree to be bound by the terms of this Returns & Refund Policy. You further acknowledge that mail@kyrolabs.co is the sole authorized communication channel for all customer support, refund requests, and official KyroLabs correspondence.

Official Contact: mail@kyrolabs.co
Website: https://www.kyrolabs.co

 

At KyroLabs, we are dedicated to your well-being and believe in the efficacy of our wellness and relief products. Take the first step toward a healthier you, risk-free, and embark on your wellness journey with confidence!